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Help

Last updated September 28, 2026

Can't find your answer? Email support@roadcoach.ai. We aim to reply within one business day.

Plans and payment

What plans are there?

2 weeks, 2 months, or lifetime for up to 3 people in one family. Each is a single payment. Nothing renews automatically and we never charge you again without you choosing to.

What are founder prices?

For our first 90 days (until December 26, 2026) or first 3,000 customers, whichever comes first, plans cost $9, $19 and $39. After that they cost $12, $29 and $59. If you buy at a founder price, you keep it.

Can a parent pay?

Yes. A parent can pay on their own phone or computer: at checkout, sign in with the learner's email or phone number, and the plan unlocks on the learner's account.

Can I get a refund?

Only under the money-back guarantee: you reached the guarantee grade (98%, 49 of 50) on the Master exam on or before your test day, then did not pass the official DMV knowledge test. There are no change-of-mind refunds. If you don't pass without it, you can still get free extra time. See Refunds & pass promise.

Signing in and progress

How do I sign in?

In the app, open Me and choose email or text message. We send a one-time code; there is no password.

Is my progress saved?

Signed in, your progress, saved questions and difficulty level are kept on your account and follow you to every device. Not signed in, they stay on the device you use.

Can I install Road Coach like an app?

Yes. On iPhone, open roadcoach.ai in Safari, tap Share, then Add to Home Screen. On Android, open it in Chrome and tap Install app.

Can I study in another language?

Yes, where your state offers it: open Me > Language and choose it. Translations are carefully prepared but not yet reviewed by an official translator; the English and the official state manual are the reference.

Practice and tests

Where do the questions come from?

We write every question ourselves from your state's official driver manual and link each answer to the manual page. The official manual and your state's test are always the final word.

What is "Give me a hint"?

A clue that points you to the rule without giving the answer. Hints appear in practice, not in mock exams or the exam simulator. A right answer after a hint goes back into your review so you master it on your own.

What is the Master exam?

50 questions from your state's whole question bank, no hints, with full access. It runs online (our server sends the questions and grades your answers) and has a 60-minute time limit. It has two grades: Passed means the DMV's own pass mark (for example 40 of 50 in New Jersey); the guarantee grade is 98% (49 of 50), which you need for the money-back guarantee. Passing at the DMV pass mark is not enough for money back. Take it as often as you like; find it in Learn.

What does the difficulty level do?

Easy starts with easier questions; Hard shows harder questions more often, turns hints off and starts a timer. Mock exams and the simulator always match the real test. Change it in Me.

Report a problem

Found a mistake in a question? Use Report a mistake under the answer: it sends the state, the question, your reason and note, and the app version to our team (and your account, if you are signed in); if it cannot be sent, it opens your email with the details filled in instead. You can also email support@roadcoach.ai with the question and your state.